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20 Ingenious Ideas to Transform Customer Experience (CX) in 2020

Martech Advisor

Customer experience (CX) is an intangible that sets your brand apart from the competition. The hero’s journey is an effective storytelling technique, popularized by Joseph Campbell, an American Professor of Literature. Create a Memorable Brand Experience. Learn More: What Is Customer Experience (CX)?

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Back to the (Messaging) Future: Accounting for the Return of Customer-Driven Dialogue

B2B Marketing Savvy

(Read time = 3-4 minutes) Before the message matrix; before focus groups and A/B testing… there were campfires and crowdsourcing… trusted networks and “business-critical peer communities. This very basic beginning is at our core. Enter social media marketing and 24/7 connectivity….

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The Psychology of Stories: The Storytelling Formula Our Brains Crave

Hubspot

Storytelling is a community act that involves sharing knowledge and values. Stories can activate parts of our brains that give us sensory experiences and influence our way of thinking. Stories Create Sensory Experiences. Your brain has the power to take stories and make you experience them as though they were real.

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Why Clubhouse and Social Audio is the Future for B2B Digital Marketing

B2B Digital Marketer

Rita uses storytelling to break tough topics down into practical, easily implementable actions and has coined the phrase “Rita made me DO it!” She also runs the popular Facebook group – The All-in Entrepreneur. Rita’s Twitter: [link]. ” to celebrate her client’s successes. Episode Transcript.

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What Your Traditional Marketing Education Didn't Teach You About Marketing Today

Hubspot

On some level, that’s the fundamental principle of public relations -- to get people talking about and interacting with your brand, your executive team, and your product in lovable ways that inspire great conversation and content. Two challenges emerged from this dynamic between marketers and designers.

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The ABCs of Connecting With Generation Z

Content Marketing Institute

We’ve all heard the stories about how challenging it will be to forge strong bonds with this distracted and discerning demographic; industry pundits cite perceived short attention spans, disinterest in brand messaging, and general disregard for impersonal experiences as compelling reasons for marketers to regroup and refine their content strategies.