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The Future of Fulfilment, Data Centre Decisions and Staff Shortages- October Coverage Highlights

Champion Communications

The Future of Fulfilment: the Darkstore . This realisation has given way to the rise of ‘darkstores’, physical hubs dedicated to fulfilling online orders and showcasing products with live video. Data centre customers are progressively distributing computational processes in the cloud. Go Instore . HeleCloud . Hoptroff .

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Why CMOs Need to Make “Being Nicer” Their #1 New Year’s Resolution

Marketing Insider Group

According to a 2018 Forrester report , 90% of businesses see the CMO as “the connective tissue between different lines of business.”. Rather, more businesses are understanding that marketing underpins everything they do and helps them to build better customer experiences. More engaged employees lead to better customer service.

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Digital Marketing Trends: 11 Must-Follow Marketing Trends In 2022

seo.co

Drawing up a well-rounded campaign now requires marketers to be more agile and customer-centric when promoting their brand’s offerings. According to Forrester , in 2021, the customer service interactions via digital avenues are projected to increase by 40%. Customers want it, and brands that deliver it win.

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What is identity resolution and how are platforms adapting to privacy changes?

Martech

Identity resolution platforms enable marketers to “close the loop” of customer marketing, analytics and compliance with a comprehensive holistic view of activity across all of an organization’s customer touchpoints and channels. Hashing or tokenizing personally identifiable information (PII) with an anonymized customer ID.

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Measuring Customer Experience for B2B Marketers

Oktopost

It is what the customer gets out of it. ” According to research in 2020, customer experience has now overtaken product and price as the key differentiator between brands. For B2B, this means buyers expect a personalized, well-developed, enticing customer experience (CX) from first learning of your brand until closing a sale.

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Four Keys Areas Where the CMO Must Lead

ANNUITAS

The need for CMOs to demonstrate leadership across the various areas of the organization in order to provide value to their buyers and customers is now more vital than ever. The need for leadership from the CMO role is more crucial than ever and still many are not fulfilling this obligation. Skill Training.

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Chief Marketing Officer (CMO) Job Description 2020: Role, Responsibilities, Salary

Martech Advisor

The Chief Marketing Officer role in 2020 drives and unifies customer experience, brand purpose, creative communication, and marketing technology. The Chief Marketing Officer now has ownership of growth strategies and the customer experience across all brand touchpoints. Chief Marketing Officer Job Description in 2020.

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