Biznology

NOVEMBER 16, 2020

With the right CRM solution, you know customers’ location, previous purchases, communication preferences, loyalty status, or support inquiries. A CRM system helps you close the customer service gap. That is where, again, integrating your customer support tools with a CRM system can help.

Work Management 197

Work Management Marketing Management Service Ideal Customer Profiles 197

Biznology

SEPTEMBER 23, 2019

Advanced communications technology and powerful software enables call center executives to foster interactions that resonate with customers and boosts brand credibility. By leveraging robust VoIP services and CRM tools, you can equip employees with resources that enable them to create delightful customer encounters.

Contacts 112

Contacts Enterprise Management CRM Demand 112

Biznology

AUGUST 26, 2016

If you’re not already using a customer relationship management (CRM) platform to collect and manage the data , you should be. You can encourage them to share their information by offering a freebie or a special discount on their next purchase. Customer data is one of the most important parts of your business success.

Data Hygiene 80

Data Hygiene Work Management Marketing Automation Services Marketing Management 80

Biznology

MARCH 17, 2015

Most recently, we have seen moves like Indian software consulting giant Infosys absorbing a US-based enterprise automation provider called Panaya for $200 million. So, why did Infosys purchase this company? We’re plugging in less man-hours, yet we’re gaining deeper insight because of the software that’s doing the work for us.

Automation 80

Automation Allocation Verticals Consulting 80

Biznology

DECEMBER 31, 2014

American Express’s foreign exchange software division identified “opened an office in a foreign country” suggests a need for foreign exchange help. 6Sense analyzes billions of rows of 3 rd party data, from trade publishers, blogs and forums, looking for indications of purchase intent.

Marketing Automation Services 80

Marketing Automation Services Lead Ranking Tools B to B 80

Biznology

APRIL 24, 2015

One of the most compelling stories came from Doug Sechrist , vice president of demand marketing at Five9 , a cloud contact-center software company based in San Ramon, CA. Past purchase of cloud-based software. The personas support the crafting of relevant messages at the right time to sell call center software.

Ideal Customer Profiles 80

Ideal Customer Profiles Case Studies Case Study Marketing Management 80

Biznology

SEPTEMBER 11, 2014

Common examples are: purchased lists, responses from marketing campaigns, qualified lead lists, visitors to trade show booths, webinar registrations, sales staff CRM inputs, inbound inquiries, survey results, and of course, the transaction records held in accounting. We all know this – it’s not news!

Work Management 80

Work Management Marketing Management B2B Multi-Channel 80