78 Customer Engagement Statistics
Zoominfo
MARCH 27, 2018
Engagement is driven by price ( 81% ), quality ( 80% ) and convenience ( 55% ), loyalty is about likability ( 86% ) and trust ( 83% ) ( source ). 32% of companies say they have seen very positive impact from “social” on customer service goals and objectives ( source ). The Current State of Customer Engagement.
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