Forecast: Self-Assembling Application Bundles Will Manage Customer Experience
Customer Experience Matrix
MARCH 13, 2017
They also described it as controlling internal business processes as well as customer interactions. That's not the way marketers tend to think but they're right: the bulk of company processes are not customer-facing. Services will be bundled into mega-services, simplifying user choice. Airbnb vs. Hilton). More barriers down.
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