Remove best prospect

Chris Koch

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Is ghost writing in social media right or wrong?

Chris Koch

As I say in the SCN post and as I’ve mentioned here plenty of times, I think we are kidding ourselves if we think that many of our best SMEs are going to take the time to blog. One of the best aspects of social media is the opportunity to put ideas to the community and gather feedback. Others call it ghost writing.

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Why bother with thought leadership? Five questions and answers.

Chris Koch

Marketers began using thought leadership when they recognized that customers and prospects were growing weary of salespeople trying to sell them products without knowing about the business issues that customers and prospects faced. This led to the explosion of the trade magazine industry during the 1960s-1980s.

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How social media will change lead generation in B2B

Chris Koch

The best way to do this is with thought leadership. These people are prospects, not leads. The way we turn prospects into leads is to gain their trust. We are trying to generate demand during this stage, not create leads, because these people aren’t ready to become leads. We have to generate demand before we can generate a lead.

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The prerequisite to effective social media: the idea organization

Chris Koch

In other words, unless we become idea organizations, we’re not going to have much to say to customers, prospects, and influencers in social media. Some companies have companywide competitions for the best ideas or the best white paper. What do I mean by an idea organization? The winning ideas are implemented. Make it visible.

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How old-school data capture is poisoning marketing and what to do about it

Chris Koch

As social media becomes more prevalent in marketing, we’re going to have to rethink how we gather information from prospects. He argues that putting a data form in front of a prospect displays a lack of confidence in the quality of our work and at worst drives people into the arms of competitors. In our recent Web 2.0

Web 2.0 100
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Want to get along better with sales? Find a way to work together.

Chris Koch

Salespeople are best equipped and most motivated to understand the “now” of the account: what has already been sold to customers and what they are most likely to buy next. By doing research within multiple accounts, marketers gain invaluable perspective on broad customer trends and best practices for reaching customers.

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Social media raises the bar for customer intimacy

Chris Koch

We know that in B2B, customers and prospects respond best to ideas, news, research, and how-to—not sales pitches. Social media is a channel for raising the level of intimacy that we have with customers and prospects with that content. Social media reduces the incremental cost of content.