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Social media personalization: The opportunity and risks to consider

Sprout Social

Social media personalization is when brands analyze customer behavior across multiple touchpoints, and deliver highly tailored social content or messages that are appropriate for a specific stage in each buyer’s journey. If your customers want targeted promotions, then your KPI might be increased revenue from ads and email campaigns.

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Brand experience: Why it matters and how to build one that works

Sprout Social

All these customer touchpoints contribute to shaping the overall brand experience and leaving a lasting impression. Here are the key elements of a good brand experience: Consistency across touchpoints Giving your audience a consistent experience requires cohesive brand messaging, visual elements, online user experience and customer service.

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Drive growth with account-based marketing

Martech

Optimize ad spend and activity towards accounts showing website and ad engagement. Determine the ABM Team, and sit down to figure it out: Cadence of team touchpoints: Weekly updates, monthly check-ins, quarterly reviews. Account grouping: Agree on classifying e-commerce companies (SMBs/SMEs, Enterprise, etc.) Automation.

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BrightInfo: Content Recommendations Made Simple

Customer Experience Matrix

Specifically, the system crawls the client’s Web site and blog to find and classify existing content, and then tracks visitor behavior to offer new content relevant to what the visitor has already selected. The recommendations can be presented on a fixed area of a page or as a pop-up.

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Customer Engagement Software Pricing Guide

TrustRadius Marketing

10 Workflow automation Customer journey templates Customer journey tracking Email campaigns Account health scores Freshdesk 8.5/10 10 Workflow automation Customer journey templates Customer journey tracking Email campaigns Account health scores Freshdesk 8.5/10 Automated workflows can help you save time.

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Marketing Technology Landscape Supergraphic (2018): Martech 5000 (actually 6,829)

chiefmartech

To appreciate the magnitude of martech’s diversity (and the effort behind this project), the size of the 2018 landscape is equivalent to all of the marketing tech landscapes we assembled from 2011 through 2016 added together : For reference, here are the 2011 , 2012 , 2014 , 2015 , 2016 , and 2017 versions of the landscape.

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Customer Engagement Software Pricing Guide

TrustRadius Marketing

10 Workflow automation Customer journey templates Customer journey tracking Email campaigns Account health scores Freshdesk 8.5/10 10 Workflow automation Customer journey templates Customer journey tracking Email campaigns Account health scores Freshdesk 8.5/10 Automated workflows can help you save time.