Were Henry Ford and Steve Jobs Right About Customer Feedback?
Martech Advisor
JANUARY 15, 2020
However, their stories prove that by ignoring consumers blindspots are created and competitors succeed, writes, Leela Srinivasan SurveyMonkey CMO. Let’s explore how Ford’s notorious attitude toward customer feedback played out for his company. By the time you get it built, they'll want something new.”
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