customer startup 
Webbiquity
JUNE 13, 2023
Beyond top-notch products, they expect quick customer service and tailored shopping experiences. A McKinsey report notes that 71% of customers expect brand personalization and 76% get frustrated if it’s not provided. Loyalty makes customers more willing to repeatedly purchase from that business instead of its competitors.
ClickZ
JANUARY 15, 2021
Brands have to, at all costs, find the best way to predict customers’ path-to-purchase that works in the new normal. Jivox allows brands to automate this process and at scale. Brands that have worked with Jivox have saved approximately $642 million from automating this process, with more than $1billion overall return on Investment.
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Adobe Experience Cloud Blog
MAY 6, 2019
Personalization is not a new concept, though only recently has it become the standard customers expect from digital services. There’s no doubt about the ROI of personalizing lead and customer communication. Let’s start off with reviewing how surveys can exponentially support your lead and customer communication goals.
ClickZ
MAY 14, 2019
Instead of scale, it’s now more about meeting (or exceeding) customer expectations. Delivery should be fast, returns easy, customer service efficient, and the brand experience consistent across touchpoints. E.g., maybe focus on customer service and physical store look/feel.
GreenRope
JUNE 11, 2020
Customer expectations from brands are at an all-time high. But is this practically possible with live customer service agents? Since customers expect bots to answer as promptly and intelligently as in-store agents, AI-powered chatbots will become more popular. Obviously not. That’s where chatbots come in handy.
Content Marketing Institute
MARCH 22, 2018
Lay the groundwork for deeper customer relationships. To figure out how to build a longer relationship with the customer, the iQ team defined what it calls a “customer ladder” – the steps someone takes to progress from first timer to engaged subscriber. Define sequencing touchpoints. Match tools to touchpoints.
Martech Advisor
DECEMBER 6, 2019
Customer Lifetime Value (CLV) is defined as the entire value of a customer to a brand for the entire relationship with that customer. What is Customer Lifetime Value (CLV)? Why should you care about Customer Lifetime Value? How to Calculate Customer Lifetime Value: Formula and Models. Table of Content.
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