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Top 7 Customer Experience (CX) Trends for 2020

Martech Advisor

Remember Apple’s ‘Get a Mac’ campaign from 2005-2009? With over 20 billion connected devices in circulation by 2020 (as predicted by Gartner in a 2017 report) marketers will be looking to prioritize great customer experiences largely in the digital sphere. Data transparency: Customers expect more.

Trends 102
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MarketingSherpa Marketing Summit, Richard Fouts of Gartner talks Social Media and Communications

Smashmouth Marketing

In the fourth of a series of Thought Leader interviews for MarketingSherpa's 6th Annual B2B Marketing Summit 2009 , we talk to Richard Fouts, research director at Gartner, Inc., Richard: Sure, there are a range of benefits to blogging that inform all phases of what we at Gartner call the marketing activity cycle.

Gartner 100
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MarketingSherpa Marketing Summit, Richard Fouts of Gartner talks Social Media and Communications

Smashmouth Marketing

In the fourth of a series of Thought Leader interviews for MarketingSherpa's 6th Annual B2B Marketing Summit 2009 , we talk to Richard Fouts, research director at Gartner, Inc., Richard: Sure, there are a range of benefits to blogging that inform all phases of what we at Gartner call the marketing activity cycle.

Gartner 100
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The Future of Great Customer Experience Relies on Open Source

Martech Advisor

Transparency -- By nature, open source technologies benefit from near-constant surveillance. The more transparent and open vendors are with their data practices now, the better off they’ll be in the future. In the 2009 Magic Quadrant, Gartner noted growing open source CMS popularity as dominant trend in the market.

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Video for Financial Services: Banking and Beyond

Vidyard

Taking a once-frustrating process, mobile applications that allow for photo and video claim management have increased transparency while also significantly improving operational efficiencies. Compliance teams can operate as a business enabler, supporting the business units as they adopt impactful video solutions.

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Video for Financial Services: Banking and Beyond

Vidyard

Taking a once-frustrating process, mobile applications that allow for photo and video claim management have increased transparency while also significantly improving operational efficiencies. Compliance teams can operate as a business enabler, supporting the business units as they adopt impactful video solutions.

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Financial business case justification remains a requirement for IT vendors

The ROI Guy

In Gartner's 2010 trends report, Daryl Plummer, managing vice president and chief Gartner fellow indicates that "For many organizations, the economic and budgetary challenges of 2009 drove important changes in the general governance of IT investment decisions, accelerating the trend toward greater accountability and transparency.