Top 7 Customer Experience (CX) Trends for 2020
Martech Advisor
DECEMBER 17, 2019
According to a 2019 study done by Pew Research, 81% of Americans now own a smartphone. With leading digital consumer products such as Netflix, Youtube, Zomato, Uber, Gmail etc, already providing coherent omnichannel experiences invariant of channel of contact / use, platform or device, customer expectations are rising. nillion in 2021.
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