Social media ROI sucks! (Or, you can prove anything if you send out a survey)
ViewPoint
MARCH 6, 2014
And lastly, the range of rankings in the Forrester survey is extremely close, and may paint a picture of marketer satisfaction that doesn’t reflect reality. Consider: marketers were asked to rank all these various channels on a scale of 5 to 1, with 5 indicating extreme satisfaction with the channel and 1 extreme dissatisfaction.
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