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How Customer Service can Devastate Your Social Media Plans

Convince & Convert

As a public-relations and new media all-star , Peter Shankman is interested in how brands foster those good experiences and try to avoid the bad ones. But in order for that to happen, the customer service representatives need to be empowered to solve problems – both in social media, and in real life.

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The 8 Wrong Questions PR Firms Are Asking About Social Media | PR.

Convince & Convert

But, under pressure from digital and advertising agencies each looking to be the driver of the social media express, PR firms are sometimes turning over inquisitional rocks that do not portray them as strategic caretakers of brands’ social presences. What’s the hot new trend in social media that we can bring to our clients?

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Why Social Supports Email in the Interactive Marketing Hub I do a little happy dance in my office chair when I see blog posts like this one by Jay Baer on his Convince & Convert blog that point to how social and email are not mutually exclusive, and need to work hand-in-hand in order to be beneficial for your company. [.] Im Jay Baer.

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UNcanny Insights From UnMarketing | Book Reviews | Social Media.

Convince & Convert

A tall order, to be certain. I wrote a post a while ago called Social Media Excellence and a Side of Fries about the importance of people to McDonald’s) As you might expect, UnMarketing is not your typical marketing and business book. It has been blowing up the charts since it’s debut and you [.] Im Jay Baer.

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Please Help Me Support Make-A-Wish Foundation | Convince & Convert.

Convince & Convert

The Revolution is Coming I don’t think I’ve announced it publicly yet, but the final title of the new book from Amber and me (coming in February, 2011) is: The Now Revolution: 7 Moves to Transform Your Business with Speed, Smarts and Social Media Many, many thanks to everyone who voted on possible titles, and provided suggestions.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

I think doing some “gathering&# before you go hunting is in order, in the marketing world – social or traditional. And in thinking of CRM and social media, it made sense to think of hunting as an approach. Is a “tag&# predictive of a result if you send the right message at the right time thru the right medium?

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How to Match 10 Key Success Metrics to Your Blogging Strategy.

Convince & Convert

I'd rank the goals of blogging – or any communication – thusly, in order of priority. In PR, measurement has always been a finger in the wind exercise. Like the rest of social media can be of great value to your small business in many ways if you know [.] Thanks for the perspecttive. Im Jay Baer.