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After Weeks of Decline, Sales Metrics Showing Signs of Recovery [COVID-19 Benchmark Data]

Hubspot

Thus far, sales teams have struggled to convert buyer interest via email -- send volume is a staggering 67% above pre-COVID averages, and hasn't been accompanied by an equivalent increase in response rates or meetings booked. Lead with empathy in sales emails to build rapport and increase response rates.

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Deal Performance in April Yields Cautious Optimism for May [COVID-19 Benchmark Data]

Hubspot

Total email responses remained far below pre-COVID rates. While companies with more than 201 employees actually saw an increase in total sends during the week of April 27, they also saw the biggest decrease in their response rates with a -10% drop, while 1-25 and 26-200 had smaller dips at only 1% and 3%.