IBM’s Beck: Social Business is About Enablement, Not Control
Paul Gillin
APRIL 24, 2012
It’s about giving people at every stage in the sales cycle the incentive to adopt tools that make their jobs easier and contribute to customer satisfaction. IBM started with that simple premise when it tackled the task of convincing its sales and marketing people to adopt a new way of doing business. Photo via NigelBeck.com.
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