How JetBlue Delivers Amazing Social Customer Service Working From Home
Convince & Convert
JANUARY 16, 2015
With 25 people dedicated to social, JetBlue keeps 24/7 coverage on their Facebook and Twitter channels. Sometimes scheduling up to three or four people working on both channels at the same time, depending on things like weather forecast and marketing initiatives. If you could do a Skype call with any person, who would it be?
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