article thumbnail

5 Benefits of Omnichannel Customer Support

Televerde

Email, SMS, live chat, chatbot, and knowledge bases are all commonly offered customer support channels and most companies offer several options. A how-to knowledge base with suggestions probably does the trick. A how-to knowledge base with suggestions probably does the trick. Need to make a payment?

article thumbnail

Email Debrief: Marketing and Design Trends

Litmus

Trying to find people with in-depth knowledge can be a challenge. We’ll also see email marketers asked to flex outside of email into social, SMS, and other forms of engagement. AI-produced images are pixel-based, not vector, which limits their utility. There are ethical concerns. There’s still a supply and demand issue.

article thumbnail

How to Maximize Customer Lifetime Value in Digital Marketing

seo.co

Maintain a Knowledge Base. Having a knowledge base is important for a number of reasons. But most importantly, it positions your business as helpful and knowledgeable. By using a n omnichannel marketing approach that incorporates email, social media, PPC ads , and even SMS, you give yourself multiple touchpoints.