CMOs: Wield Powers of Influence to Gain a Seat at the Executive Table
ViewPoint
MARCH 6, 2012
In fact, Bain & Company has found companies that focus on delivering a great customer experience see revenue growth orders of magnitude higher than their industry peers who fail to do so. David Meerman Scott, author of The New Rules of Marketing & PR. Source: Forrester, Metrics that Matter for B2B Marketers, October 26, 2011.
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