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| | MARKETING INTERACTIONS NOVEMBER 12, 2012 B2B Content for Customer Retention Tells a Different Story I'm starting to see customer retention, up sell and cross sell getting a bit more attention from B2B marketers these days. From account-based marketing programs to targeted microsites and nurturing programs, marketers are finally looking to increase the value of their existing customer portfolios. And I like where they're looking. The challenge is that customer marketing is a very different animal than net new logo marketing. We can't just show up at renewal time and get them to sign off. Customer retention is no slam dunk. few reasons why: Their status quo is different. | GROW - PRACTICAL MARKETING SOLUTIONS NOVEMBER 12, 2012 Why do rich people get better service on the web? I’m involved in this fascinating new project called The Social Habit. We’re focusing the power and experience of Edison Research on the field of social media and it is producing some incredible results, including one that blew my mind. Some of the most interesting and useful set insights have come in the area of social media’s impact on customer service. But I really have no idea. | IT'S ALL ABOUT REVENUE NOVEMBER 12, 2012 Is YouTube Replacing the Printed Manual? [CHART] by Andrew Stivelman | Tweet this In June of 2010, the nielsenwire published statistics on how much time people spend using social networks and blogs on a monthly basis. The number is a staggering 110 billion minutes per month, with the top four sites being Google, MSN (Windows Live/Bing), Facebook and YouTube. So, how does this relate to documentation? Is YouTube Replacing the Printed Manual? | | | | | | | | | -
ENGAGE | MONDAY, NOVEMBER 12, 2012 Checklist: 7 (More) Questions to Ask Before Hitting Publish Hopped on the blogging bandwagon yet? If you read my previous post , you know that there are many questions you should ask yourself before you hit that unforgiving “publish” button. Without further ado, here’s the justification for the next batch of those questions. Are the spelling and grammar correct? As we have noted on this blog time and time again, we TMGers can be slightly grammar crazy. My coworkers have been known to forward along error-ridden news articles, blog posts, even other emails, with merciless heckling. Don’t fall victim. Read it over, and read it again. Plagiarism is bad. MORE >> -
BIZNOLOGY | MONDAY, NOVEMBER 12, 2012 Don’t Forget These Important SEO Elements When Launching a New Site Tweet Photo credit: Wikipedia. As an SEO provider , it’s always a bit nerve-wracking when a client mentions that they are planning to launch a new website. It’s understandable that things need to be refreshed from time to time, however a huge SEO ranking factor is the trust of your website. If drastic changes are made and if certain things aren’t implemented properly during the new site migration due to lack of knowledge, it can result in some of that SEO trust being lost. Be Be sure to follow these guidelines (and show them to your web developer) when making the switch. MORE >> -
WEBBIQUITY | MONDAY, NOVEMBER 12, 2012 Anyone with a New Idea is a Crank Until the Idea Succeeds I was reminded of that famous quote from Mark Twain recently in a Twitter exchange about the web presence optimization framework. Although the framework has been for the most part enthusiastically embraced (and dozens of people have downloaded the framework white paper ), a few people on Twitter questioned the need for a “new” marketing concept. Image credit: Ajax Union. Although those are clearly important concepts, they don’t cover the spectrum of an organization’s web presence and related activities, which is why the WPO model was introduced nearly three years ago. MORE >> -
BLOG MY CALLS | MONDAY, NOVEMBER 12, 2012 In Pictures: A Beaver Travels Through New York at ad:tech As you may know--or may not know--we have a mascot. His name is Bernard Beaver. We take Bernard with us wherever we go. Bernard was even with us last week in New York as we attended ad:tech and appeared in Innovation Alley. Bernard is an adventurous beaver. His heart and soul is strengthened through constantly analyzing and tracking phone calls. That's what Bernard does best. He's obsessed with marketing analytics and big data from phone calls. That is his life, his calling, his mission. Or, so we thought. After the show was over, Benard hit the Big Apple with everything he had. Not so. MORE >> - An Example Of Social Prospecting Gone Wrong
Recently I’ve been writing about the impact social media can have on your business and sales pipeline. Social selling is a very hot topic at the moment and more sales teams are looking into implementing some form of social intelligence into their sales process. Before you give your sales team the “green” light to start using social media outlets for prospecting opportunities, make sure you have reviewed your social media policy and have trained your reps on the best way to develop and nurture relationships via social media outlets. The interaction begins as most do on Twitter. MORE >>
- Socialized!: The Business of Building a Digital Network #socialized #socbiz BLUE FOCUS MARKETING | MONDAY, NOVEMBER 12, 2012
- Creating Your Big Rock Content Piece: 5 Must-Have Tips For Success MODERN B2B MARKETING | MONDAY, NOVEMBER 12, 2012
- How to Protect Your Online Reputation [infographic] SAZBEAN | MONDAY, NOVEMBER 12, 2012
- Why Hiring Matters for the Future of Sales SALES CHALLENGER | MONDAY, NOVEMBER 12, 2012
- 5 Things We Learned at ad:tech BLOG MY CALLS | MONDAY, NOVEMBER 12, 2012
- 9 Companies We Admire for Creating Marketing People Love HUBSPOT | MONDAY, NOVEMBER 12, 2012
- Lead Management Lessons: How to Get a Hole-in-One with Lead Scoring CROSS-CHANNEL CONVERSATION | MONDAY, NOVEMBER 12, 2012
- Why Prospect Research Is Sales Best Practice SALES INTELLIGENCE VIEW | MONDAY, NOVEMBER 12, 2012
- [Video] Don't Miss the Meaning Behind Your Prospect's Questions JILL KONRATH'S FRESH SALES STRATEGIES BLOG | MONDAY, NOVEMBER 12, 2012
- Sales Teams Win Big with Small Business Insights SALES INTELLIGENCE VIEW | MONDAY, NOVEMBER 12, 2012
- Making B2B marketing landing pages something to CRO about. B2BMARKETINGSMARTS | MONDAY, NOVEMBER 12, 2012
- INFOGRAPHIC: B2B Lead Generation CLIENT BRIDGE | MONDAY, NOVEMBER 12, 2012
- Switching from Outbound to Inbound Marketing INBOUND MARKETING AUTOMATION BLOG | MONDAY, NOVEMBER 12, 2012
- Target gets 'Revenge' with Integrated Digital Advertising SYNECORE | MONDAY, NOVEMBER 12, 2012
- How Content Planning Makes Writing Easier VIRALLY BLOG | MONDAY, NOVEMBER 12, 2012
- 6 Practices to Overcome Your Fears of Playing Bigger SAZBEAN | MONDAY, NOVEMBER 12, 2012
- Deal Reviews Are NOT Sales Coaching SALES CHALLENGER | MONDAY, NOVEMBER 12, 2012
- Marketri's President and Owner Presents at Rusk O'Brien Gido + Partners Growth and Ownership Strategies Conference MARKETRI | MONDAY, NOVEMBER 12, 2012
- Podcast: How Contractors are Utilizing Mobile TRADESMEN INSIGHTS | MONDAY, NOVEMBER 12, 2012
- Fathom Names Chief Revenue Officer, Jeff L. Herrmann FATHOM | MONDAY, NOVEMBER 12, 2012
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