What Is Churn? [In Under 100 Words]
Hubspot
JUNE 28, 2014
'Churn (aka cancellation rate) is the percentage of customers or subscribers who cancel or select not to renew their subscriptions during a given time period. So, for instance, if you have 5 customers cancel and you originally signed 200 customers, your churn rate would be 2.5%. 5/200 =.025 (2.5%). Churn rate is a significant metric for SaaS companies and companies whose customers pay on a recurring basis.
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