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Report: Marketers Continue to Pivot to Adapt to Evolving Customer Behavior

KoMarketing Associates

To achieve these objectives, 55% of marketers say that they have adopted a digital experience platform to manage both content and customer data. This has also helped them deliver a consistent, personalized customer experience. In the past 18 months, 50% of marketers globally have adopted a customer data platform (CDP).

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2022 Marketing Predictions: What Are the Experts Expecting?

Brandpoint

Rachel Neff , Associate Vice President, Finn Partners As people begin to rethink the pros and cons of convenience versus data privacy, more will likely reduce the frequency with which they choose to visit large social networking sites. Does this line up with whatever’s on your team’s horizon?

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The CMO’s practical guide to personalization

Martech

The modern challenges of personalization Up to 60% of marketing leaders anticipate challenges in balancing customer data collection with privacy concerns, according to Gartner. This underscores the increasing complexity and importance of data-driven personalization in marketing, even as privacy concerns loom larger. Consumer privacy.

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Open-source customer data platforms: Can you unleash your data for less?

Martech

Compare this open-source arrangement to proprietary software, where the code behind the product is the intellectual property of the organization that develops it. Using proprietary software usually involves a more costly licensing fee, though some products offer limited functionality or seats on a free or low-cost basis.

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2024 Predictions: Better customer experience is on the way

Martech

“A key focus for retailers and ecommerce brands in 2024 will be transforming great in-person conversations and purchase experiences into natural interactions through messaging apps — in other words, mimicking the in-store experience in our virtual world,” said Joscha Koepke, head of product at conversational marketing company Connectly.

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Is the CDP category being shrunk by acquisitions?: Monday’s Daily Brief

Martech

The following year, DXP Acquia absorbed AgilOne. Last year, cloud comms platform Twilo picked up Segment. Earlier this year, two other DXPs, Optimizely and Sitecore, acquired Boxever and Zaius respectively. From Datorama to Tealium, from Amperity to Segment, from ActionIQ to AgileOne — there were plenty of them.

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TheCustomer QT – August 3, 2021

The Customer

In the latest edition of TheCustomer QT: Privacy pays off, editable stacks are here, the limitations of big data, and you might be more greedy than you think. DATA & PRIVACY. Rethinking Privacy. User Experience, Regulations and Consent Fatigue. Customer Experience for the Digital Age. TECHNOLOGY.