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Top 7 Customer Experience (CX) Trends for 2020

Martech Advisor

With over 20 billion connected devices in circulation by 2020 (as predicted by Gartner in a 2017 report) marketers will be looking to prioritize great customer experiences largely in the digital sphere. According to a 2019 study done by Pew Research, 81% of Americans now own a smartphone. Mobile-first: An organization-wide approach.

Trends 102
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7 steps to make video marketing a success in 2021

Ledger Bennett

According to Gartner (October 2020) , 70-80% of B2B decision makers prefer remote human interactions or digital self-service. PRODUCT DEMOS AND ‘HOW TO’ VIDEOS – what better way to showcase products or provide buyers with new skills. Since the onset of the pandemic, there’s been a rapid and significant shift to online.

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Virtual Reality 2016: Top 100 Influencers and Brands

Onalytica B2B

Bob O’Donnell – President and Chief Analyst at TECHnalysis Research. ” Brennan Spiegel , MD, MSHS – Director, Health Services Research at Cedars-Sinai Health System. Our research team is actively working to solve these problems and bring VR to patients who need it the most.” Kert Gartner.

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A Primer on Sales Competitive Battle Cards

The Effective Marketer

I have found a treasure trove of competitive information in otherwise hidden support pages that gave me full access to online documentation, product demos, and discussion threads showing what users complain about. Other than Googling the heck out of your competitor, another great online tool for competitive research is LinkedIn.

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How to Optimize Your Conversion Funnel, from ToFu to BoFu

Moz

The first thing you do is note that you have a problem or a need, and then you research a solution online. They like seeing the behind-the-scenes on a business’ Instagram, they field their complaints through a business’ Facebook and Twitter, and they look for tutorials and how-tos on Pinterest and YouTube.

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Sales Pipeline Radio, Episode 310: Q & A with Andy Paul @realAndyPaul

Heinz Marketing

If you are, in fact, joining us live here in the middle of your workday, we are here on LinkedIn Live, Facebook Live, YouTube Live, 11:30 Pacific, 2:30 Eastern. And I think I saw some new research recently on sort of changes in the buying committee. I’m your host, Matt Heinz. Thank you very much for joining us.

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Planning, Execution & Reporting: How to Master Your B2B Marketing Strategy

Zoominfo

Today’s business buyers are better informed than ever before, armed with an endless list of research options that can help them make an educated purchase decision. To define your target audience, you need to conduct market research to better understand the needs of your potential customers.