Top 7 Customer Experience (CX) Trends for 2020
Martech Advisor
DECEMBER 17, 2019
With over 20 billion connected devices in circulation by 2020 (as predicted by Gartner in a 2017 report) marketers will be looking to prioritize great customer experiences largely in the digital sphere. According to a 2019 study done by Pew Research, 81% of Americans now own a smartphone. Mobile-first: An organization-wide approach.
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