What Is an Omnichannel Contact Center? Everything You Need to Know
Salesforce Marketing Cloud
MAY 15, 2024
An omnichannel contact center lets your customers connect with your business using multiple customer service channels , such as voice, email, chat, and SMS. The best omnichannel contact center software platforms connect all your data – whether it’s in your CRM apps or external data lakes. Or all of them. Seamless support.
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