CRM user adoption: Why it's important to get your employees on board
GreenRope
NOVEMBER 7, 2017
For example, a head of sales will need to know different features to a sales executive; the head of sales will need a dashboard view of the sales team whereas the executive is more likely to need actions and a view of their pipeline, so this level of differentiation needs to be built into the training. Doug Haines writes for Discover CRM.
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