Don't They Know Who You Are? Why Reputation Management is Critical
WebMarketCentral
JANUARY 5, 2009
In the old days—like, six or seven years ago—if someone had a bad experience with a company, he or she generally vented about it to a few friends and that was the end of it. And search engines love social media, which helps expose that rant to anyone searching for the company's name. A few examples.
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