2023 Predictions: Experience, Ecommerce and Transformation
Martech
DECEMBER 28, 2022
In 2023, companies will use advanced analytics, often powered by AI to scale it, to make better use of their customer data. In 2023, transcription accuracy of omnichannel customer-and-brand interactions will transition from a ‘nice-to-have’ to a critical capability,” said Eric Williamson, CMO of conversation analytics company CallMiner.
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