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Getting ahead in marketing: Data as the new oil

ClickZ

It can be used to uncover a customer’s purchase patterns, budget and growth projections, and even sentiment signals towards a company and its competitors. Data can be used by organizations to create intelligent pricing programs, which react to market activity. Intelligent pricing. Iris Meijer is the CMO of Vodafone Business.

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B2B Vendor, Customer Perspectives Differ on "Affinity"

WebMarketCentral

The CMO Council recently released a major study entitled Profitability from Customer Affinity , on the difficulty faced by vendors in establishing customer-centric business practices. Quick personal story: a few years ago, frustrated with Comcast as my communications provider, I called Qwest to get a price quote.