8 Data Points about the Importance of Customer Experience
Paul Gillin
AUGUST 30, 2013
Gartner estimated last year that by 2014 “ failure to respond via social channels can lead to up to a 15% increase in churn rate for existing customers.” You have to wonder why one-third of large corporations still block social network use by their employees. rating on a 1-to-10 scale (see chart below).
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