TechSee releases ‘first’ computer vision platform for contact centers
ClickZ
JULY 22, 2019
In a typical use case, the contact center’s interactive voice response (IVR) system sends a SMS link to the customer’s smartphone, while the customer is speaking with a live agent or while waiting for one. If the user communicates through a landline phone or a computer, the agent can also send a SMS link to the user’s smartphone.
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