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What is Repeat Purchase Rate & How to Increase it? (With Examples)

Huptech Web

Here is the simple fact all e-commerce businesses need to know! Retaining a customer costs less than convincing a consumer to switch to your brand. How can you make your product unique to your customer? Do it the customer’s way, and you will not only have a fantastic business, but you’re irreplaceable.

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Consumers May Not Trust Online Reviews Older Than 3 Months: Navigating the Reliability Conundrum

Navigate the Channel

These reviews provide valuable insights into products, services and businesses, enabling potential customers to make informed choices. However, a growing concern among consumers and businesses alike is the relevance and accuracy of reviews that are older than a few months. But users are more discerning than they used to be.

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Making Sense of Marketing Acronyms: Part 3

Bluetext

SLA (Service Level Agreement) A contract (sometimes it’s internal, and sometimes you have a set expectation that you’ve discussed with your customer) outlining the level of service they can expect. DTC (Direct-to-Consumer) A business model where you sell your products directly to consumers, no middleman needed.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Would the VP of Customer Satisfaction of Southwest Airlines have called Kevin Smith at home (after he was kicked off a plane for being too portly), if Kevin Smith did NOT have 1.6 Instead, why not focus your social media efforts on trying to locate and engage with the Mass Influencers within your customer base?

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Google My Business: What It Is, How To Use It, and Why

Moz

Posted by MiriamEllis Google My Business is both a free tool and a suite of interfaces that encompasses a dashboard, local business profiles, and a volunteer-driven support forum with this branding. An introduction to the basics of Google My Business. What is Google My Business? Today, we’re doing foundational learning!

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Trends & Insights Around Customer Success from INBOUND 2021

SmartBug Media

Customers have the power to influence buying decisions from those around them, and you have the power to influence your customers by delivering value and creating amazing experiences. When you deliver value and delight your customers with an amazing experience, it creates fans that later on turn into promoters of your brand.

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