4 Ways Your Contact Center Can Get Started With Generative AI
Salesforce Marketing Cloud
JUNE 12, 2023
Generating service responses to customers Your contact center provides multiple ways for customers to contact your business — from phone to email to chat to SMS. The hottest topic in service today is generative AI, especially in the contact center. Yet, only 24% are actually using any form of contact center AI. What’s in the way?
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