Remove customer relationship

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The Top Ten Actions to take from the book: "Social Marketing to the Business Customer"

ViewPoint

I recently read Paul Gillin and Eric Schwartzman’s book: “Social Marketing to the Business Customer” I liked the book (so much so that I wrote an Amazon recommendation) for a number of reasons. The book is broken down into three sections: Tools, Technology, Tactics. First, I like the format.

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4 Tips to Power Up Prospecting in 2015: #3 Sharpen Your Story!

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In the 2015 Virtual Sales Kickoff earlier this year, I had the pleasure of hearing for the first time, Mike Weinberg—sales coach, consultant, and author of the book New Sales. Part 4: Tip #4 Reconcile Relationship with the Phone. In chapter 8 of his book, he provides a blueprint for framing and sharpening your sales story.

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Marketing and Sales: Done Well (2015) Do Better (2016) - Part 3 of 3

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Here’s part one and part two of an interview with Mike Weinberg about his newest book. Andy MacMillan – Act-On: Marketing will expand from predominantly acquisition marketing to retention, expansion and advocacy, and we will see the role of CRM and the marketer evolve into the new stewards of customer relationship.

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PowerViews with Bob Thompson: Evolving from RPM 1.0 to RPM 2.0

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Bob's goal with CustomerThink is to help business leaders develop mutually beneficial customer relationships. Ultimately it’s customers that are driving change. It’s customers who are breaking down these silos and forcing companies to take a fresh look. It’s really about process optimization. But I think there’s an RPM 2.0