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Seismic Shift ’23: Day One Highlights

Seismic

We just wrapped the first full day of Seismic Shift 2023, and it was one for the books. So far, the keynote stage featured presentations from Seismic’s own CEO and co-founder Doug Winter, Chief Marketing Officer Paige O’Neill, and Chief Product Officer Krish Mantripragada. This is something our customers know all too well.

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Verint Analyst Days Takeaways: Elevating CX to Narrow the Engagement Capacity Gap

Aberdeen

She then shared several findings and observations noting that the Engagement Capacity Gap -which is how Verint refers to the gap between buyer expectations and a company’s resources – as an ongoing challenge firms are trying to address to satisfy current and potential clients. Contact Center & Customer Experience Management, Aberdeen.

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Measure This, Not That: Your Guide to the Demand Gen Metrics That Matter

Metadata

That’s what Peter Drucker, the father of modern management, said before the turn of the century. Liam Barnes , Head of Demand Generation at Bionic, whipped out the 2023 version of this adage during his DEMAND session : “If you don’t measure them your campaigns, you’re screwed.” We couldn’t agree more. Keep reading to find out.