Attack of the Customers Press Release
Paul Gillin
JANUARY 24, 2013
Attack of the Customers analyzes customer-driven negativity campaigns like the 2010 Pampers Dry Max Facebook crisis and the 2012 beef-industry “pink slime” hysteria to identify lessons brand owners can apply to understanding customer motivations and preparing response strategies. He was inducted into the CRM Hall of Fame in 2007.
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