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Top 7 Customer Experience (CX) Trends for 2020

Martech Advisor

With more economically active consumers owning or using at least 2 devices, it is no surprise that customer experience leaders are aiming to orchestrate omnichannel, cohesive and connected experiences for customers, that is consistent across devices, platforms and channels. And this did not begin today, its accelerating today.

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The Entrepreneurs’ Guide to A/B Testing on Shopify Stores (+ 9 Shopify Entrepreneurs Share Their A/B Testing Stories With Results)

Convert

You can take the concept of A/B testing and apply it to every channel you use and interaction you have with your audience. In B2B, deals are multi-threaded, have multiple decision-makers making the sales cycles span months if not quarters. Ruben De Boer, the author of Psychology of Buying , explains that paying literally hurts.

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The Entrepreneurs’ Guide to A/B Testing on Shopify Stores (+ 9 Shopify Entrepreneurs Share Their A/B Testing Stories With Results)

Convert

You can take the concept of A/B testing and apply it to every channel you use and interaction you have with your audience. In B2B, deals are multi-threaded, have multiple decision-makers making the sales cycles span months if not quarters. Ruben De Boer, the author of Psychology of Buying , explains that paying literally hurts.

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What is Customer Experience (CX)? Definition, Design, Management, Trends and Examples!

Martech Advisor

WHat channels and platforms do your best customers prefer to search, explore, and discover products on? Many marketers tend to be channel-centric or even worse, technology-centric- i.e. building customer experiences around the channels or technologies they may already be invested in, versus focusing on being customer-centric.