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Top 7 Customer Experience (CX) Trends for 2020

Martech Advisor

Remember Apple’s ‘Get a Mac’ campaign from 2005-2009? For example, in 2007, when Apple launched the first iPhone, it completely changed what consumers expect from a phone. Forrester Research predicts that the robotic process automation (RPA) industry is expected to grow from about $250 million back in 2016, to $2.1

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Open Research: A Framework for Social Analytics

Online Marketing Institute

Will send you a ping.

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Integrate Social Networks with your Corporate Website with ‘Social Sign On’

Online Marketing Institute

blog comments powered by Disqus About Jeremiah Owyang SF, Silicon Valley Industry Analyst Altimeter Group Columnist for Forbes CMO Network Client Disclosure Policy Categories Advertising Advocacy Aggregation Altimeter Analysis Analyst API Asia Augmented Reality Blogger Dinner Book Review Career Case Study Challenges Citizen Journalism CMO Collaboration (..)

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Best Social Media Stats, Facts and Marketing Research of 2010

Webbiquity

Email open rates continue to decline from 14% in the second half of 2007 to just 11.2% You’ll learn from this fascinating infographic that Forrester Research estimates that $716 million was spent on social media marketing in 2010, and the figure will reach $3.1 last year (2009). in the latter half of 2010. billion by 2014.

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The State of the Blogosphere 2010

Online Marketing Institute

Blogs form the basis for the formation of interest graphs , which, for all intents and purposes, represent the next stage of social networking. When asked about the future, most replied with the intention of blogging more frequently. Why we blog today and why we blog tomorrow may in fact, represent maturation.

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What is Customer Experience (CX)? Definition, Design, Management, Trends and Examples!

Martech Advisor

Remember Apple’s ‘Get a Mac’ campaign from 2005-2009? For example, in 2007, when Apple launched the first iPhone, it completely changed what consumers expect from a phone. Forrester Research predicts that the robotic process automation (RPA) industry is expected to grow from about $250 million back in 2016, to $2.1