Top 7 Customer Experience (CX) Trends for 2020
Martech Advisor
DECEMBER 17, 2019
Remember Apple’s ‘Get a Mac’ campaign from 2005-2009? For example, in 2007, when Apple launched the first iPhone, it completely changed what consumers expect from a phone. Forrester Research predicts that the robotic process automation (RPA) industry is expected to grow from about $250 million back in 2016, to $2.1
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