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Email Newsletter 2.0 In the "new world" of web 2.0, These stats could be used as part of an automated lead qualification process and be displayed on the contact record of the CRM ( Customer Relationship Management like Salesforce.com ) that you use. They become real people who have opinions. How do you do this?

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But today, a new breed of vendors is determined to leave behind the hype-to-bust path of early b2b ecommerce and online marketplace trailblazers and improve b2b purchasing practices through social media and other Web 2.0 will customers really share honest opinions in an open forum?) technologies.

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