Remove Knowledge Base Remove Linkedin Remove Salesforce.com Remove Social Networks
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The 10 Best Customer Service and Customer Engagement Platforms

Webbiquity

The ten tools here enable vendors to extend their support offerings to social media, online knowledge bases, and web chat. Owned by Salesforce.com. WorkOutLoud is a secure, private, collaboration platform that lets you essentially create a private social network for your customers. 1) HelpScout. 4) Desk.com.

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What I learned at Dreamforce 2011

ViewPoint

” Salesforce believes that enterprises will bridge the social divide through… Creation of a social customer profile. Creation of an employee social network. Creation of a customer social network and product social network. This launches in Winter 12.

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