Gartner Related Topics 
Paul Gillin
AUGUST 30, 2013
Gartner estimated last year that by 2014 “ failure to respond via social channels can lead to up to a 15% increase in churn rate for existing customers.” You have to wonder why one-third of large corporations still block social network use by their employees.
Paul Gillin
JANUARY 6, 2011
Gartner famously labeled this blue period the “trough of disillusionment,” which is a perfect term for it. Anyone who’s watched technology for a while is familiar with the lifecycle of innovation.
Paul Gillin
APRIL 10, 2013
They include detailed accounts of some of his more notable confrontations, such as a 2004 dustup with the influential Radicati Group and a 2010 challenge to a controversial Gartner report. Conventional wisdom holds that you don’t pick fights with these influencers, but Brill went to war and lived to tell about it.
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