Trends & Insights Around Customer Success from INBOUND 2021
SmartBug Media
OCTOBER 19, 2021
It’s quick and results in a high response rate (If you don’t have a high response rate, then that’s telling too). Increasing WOM. Whether you build a chatbot on your website, a knowledge center, FAQs, or all three - you are creating convenience for your customers to be able to begin helping themselves at any time.
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