Trends & Insights Around Customer Success from INBOUND 2021
SmartBug Media
OCTOBER 19, 2021
Maybe they need more proactive outreach or active listening. Use 1-to-many outreach. It’s quick and results in a high response rate (If you don’t have a high response rate, then that’s telling too). Increasing WOM. 5 - Have trusted contacts do the customer outreach. Boundaries with clients.
59 
Let's personalize your content