Remove FAQ Remove Inbound Marketing Remove Response Rate Remove WOM
article thumbnail

Trends & Insights Around Customer Success from INBOUND 2021

SmartBug Media

It’s quick and results in a high response rate (If you don’t have a high response rate, then that’s telling too). Increasing WOM. Supercharge Your Inbound Marketing and Sales With Customer Voice Content. Pro NPS, Heidi - Bynder. Purchase behavior is clearly influenced by referrals and recommendations.

Trends 59