Digg Positioning Tagging WOM 
Buzz Marketing for Technology
MARCH 23, 2010
2) Good customer experiences drive Word of Mouth (WOM) – we all know in social media that both good and bad customer experience stories spread like wildfires. Tags: Customer Support Interactive Marketing Loyalty ROI Social Media Social Networking. Every Industry! Why not be on the winning side of that equation. Tweet This!
Buzz Marketing for Technology
MAY 19, 2010
Not only that but a recent Forrester study showed that customers actually prefer a better customer experience compared to everyday low prices, and moreover great customer experiences drive positive word of mouth (WOM). Tags: Customer Support ROI Social Media Social Networking Support Twitter. Tweet This! Share this on Facebook.
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