Buzz Marketing for Technology
JANUARY 28, 2010
I think growing and focusing on this group is the key to igniting more WOM in your business! Tags: Blogging Buzz Marketing Communications Communities Inbound Marketing Interactive Marketing Media PR Social Media Twitter. Tweet This! Share this on Facebook. Share this on Linkedin. Share this on del.icio.us. Share this on Reddit.
Buzz Marketing for Technology
MARCH 25, 2010
In my last post we discussed the 4 reasons why using Social Media pays to provide Support : Customers prefer a good customer experiences to low prices, helps aid in spreading WOM, makes customer less likely to defect and results in high profitability for the company. Tweet This! Share this on Facebook. Share this on Linkedin.
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Buzz Marketing for Technology
APRIL 15, 2010
It’s that WOW or should I say WOM that enhanced the value of their marketing and attracted a player like Amazon. The downside of poor customer service has been well documented on the web because social media acts as the accelerant to negative WOM (think Dell Hell, Motrin Moms, and most recently Nestle). Tweet This!
Buzz Marketing for Technology
MARCH 23, 2010
2) Good customer experiences drive Word of Mouth (WOM) – we all know in social media that both good and bad customer experience stories spread like wildfires. Tags: Customer Support Interactive Marketing Loyalty ROI Social Media Social Networking. Every Industry! Why not be on the winning side of that equation. Tweet This!
Buzz Marketing for Technology
MAY 19, 2010
Not only that but a recent Forrester study showed that customers actually prefer a better customer experience compared to everyday low prices, and moreover great customer experiences drive positive word of mouth (WOM). Tags: Customer Support ROI Social Media Social Networking Support Twitter. Tweet This! Share this on Facebook.
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