How Customer Experience Management (CXM) will become Smarter in 2020
Valasys
FEBRUARY 10, 2020
Understanding your customers well & delivering personalized experiences inspires customer loyalty & evangelizes others about your brands via positive Word-of-Mouth-Marketing (WOMM). According to Forrester , experience-led companies have 1.6x Why Customer Experience Management is Important. higher brand awareness, 1.5x
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