Remove customer

Chris Koch

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The prerequisite to effective social media: the idea organization

Chris Koch

In other words, unless we become idea organizations, we’re not going to have much to say to customers, prospects, and influencers in social media. Some companies get pretty formal about this, creating invitation-only SME councils with entry requirements. What do I mean by an idea organization? Appeal to their egos. Make it competitive.

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B2B social media lessons from Steven Slater and Mark Hurd

Chris Koch

The trajectory of Slater’s postings look a lot like the things that customers say about our complex B2B products and services, which have a much longer arc of relationship than B2C. Our customers aren’t going to do a United breaks guitars on us. Longtime customers look especially like Slater. What do you think? Tweet This Post.