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Nuggets from Social Media workshops as of late. : Community Group Therapy

Buzz Marketing for Technology

My advice - get people talking about the customer lifecycle from pre-consideration to post purchase. Social Media is really just facilitating what are actually much more natural human interaction behaviors than traditional web was able to support. Voice of Customer. Lots of diverse versions of this. Some things to do and not do.

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Social Media ROI vs. RONI

WebMarketCentral

RONI: reduced customer satisfaction, damage (possibly severe) to brand. Tags: Web 2.0 If your company is actively monitoring social media, and responds to online complaints promptly and positively, such exchanges can actually have a beneficial impact on your brand. Social Tagging.

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Digital Natives in Our Midst | Advice and Opinion

Buzz Marketing for Technology

User Satisfaction. Digg this Slashdot Reddit. Customers dont understand how software vendors work. Accentures View on Web 2.0 Publisher at CIO magazine, Bob Melk, talks to Accentures Blair Jones about the emergence of Web 2.0. Enterprise. Requirements. Consumer IT. Risk Management. Compliance.

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B2B marketers are stumbling in the dark

Online Marketing Institute

Regards - Neil Enter your comment below Featured Most commented Most viewed Featured posts How to write for the web: 23 useful rules 2:49PM on 28th October 2010 What do social media managers do? 25 comments Nokia upsets blogger due to marathon PR failure 24 comments Gap listened to its customers, or did it? 237 posts from The Drama 2.0

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Toward a New Knowledge Society

Buzz Marketing for Technology

Creative Web 2.0 I Am Knowledge Worker 2.0. Like tagging and Digg andâ?¦ It looks like Web 2.0 expressed satisfaction goodness â?¦ Embed in your blog. Embed ( wordpress.com ). Exclude related slideshows. Embed in your blog. Embed ( wordpress.com ). More by user. Related slideshows. 9601 views.

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