The Point

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Getting the Most from Salesforce.com: A Conversation with David Taber

The Point

Salesforce.com is a dominant player in the CRM category and an integral part of many companies’ lead management, database marketing, and demand generation programs. Unfortunately, the data in most CRM systems isn’t tight enough to help marketing. DT: Salesforce, like any CRM system, is only as good as the data in it.

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In Defense of Unsolicited Email

The Point

Do they really think that I’m going to spend my Tuesday morning getting signed up for some cheap BI training, order up a website review, and do a deep dive on our corporate telephone system?”. I’m guessing the answer to these questions, in Phil’s case, is a big fat “no.” In fact, he concludes: “Stop sending batch email blasts.

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3 Keys to an Effective Autoresponder Program

The Point

Unfortunately, no matter how motivated or well-trained or highly compensated your sales reps, relying on a sales force alone for lead follow-up is almost guaranteed to mean some leads fall through the proverbial cracks.

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How to Reduce Unsubscribes Using Subscription Management

The Point

Or if customers want to receive critical product updates, but not information on training classes. This can be a useful option if some individuals want to continue to receive your newsletter, for example, but not Webinar invitations.