Measuring Usability: A Task-Based Approach
Customer Experience Matrix
DECEMBER 9, 2008
Perhaps when we set up the test tasks, we can involve specific contents that can later be checked for errors. Lund from the Society for Technical Communication (STC) Usability SIG Newsletter of October 2001. Happily, Lethbridge provides additional refinement of the concepts. language skills, physical disabilities, etc.).
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