Do Your Website Visitors Feel Like They’re on Another Planet?
B2B Marketing Traction
MARCH 8, 2012
I read an interesting article today by Sarah Caldicott titled What’s the Likeability of Your Brand — or Your CMO? ” In the article Caldicott writes about a Forrester Group study that says brands today must be likeable through as many as 13 touch points. In the article Caldicott talks about a brand’s likeability factor.
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